SUMMARY
Innovative Lead IT Engineer with over 20 years of experience in cloud, system and network engineering. Proficient in developing and managing complex business environments, deployment and maintaining IT initiatives and solutions throughout large enterprise. Looking for a long-term employment opportunity to grow with a company and increase business efficiency through IT solutions.
EXPERIENCE
Information Technology Business Consultant (Contract Work)
Self Employed
07/2025 – Present
Fort Lauderdale, Florida
• Currently working on IT contracts in the areas of IT Engineering (Network, Security and Systems) from various vendors and partner organizations.
• Designed, deployed, and supported enterprise network infrastructures across multi-site environments, implementing routers, switches, and firewalls from vendors such as Palo Alto, Cisco, Fortinet, and Ubiquiti.
• Configured and maintained secure VPN tunnels, VLANs, and site-to-site connectivity to ensure reliable communication between on-premise and cloud systems.
• Implemented network security frameworks including firewall rulesets, IDS/IPS monitoring, and endpoint protection to meet compliance and cybersecurity standards.
• Managed Windows Server environments (Active Directory, DNS, DHCP, Group Policy) and coordinated migrations to Azure AD and Microsoft 365 for identity and access modernization.
• Engineered high-availability systems using virtualization technologies (VMware, Hyper-V) and cloud services (Azure, AWS) to improve uptime and reduce hardware costs.
• Designed and enforced BDR strategies, leveraging Azure Backup, Veeam, and NAS replication to protect mission-critical data.
• Conducted security audits, patch management, and vulnerability assessments, closing risk gaps and aligning with CIS and NIST standards.
• Installed and configured network monitoring tools (PRTG, SolarWinds, Zabbix) to track performance metrics and proactively resolve bottlenecks.
• Automated routine system administration tasks through PowerShell, Python, and Bash scripting to improve operational efficiency.
• Provided Tier 3 escalation and remote support, reducing downtime through root-cause analysis and permanent fixes for recurring network and system issues.
• Documented configurations, topology diagrams, and change logs to maintain accurate and auditable system records for each client environment.
Director of IT – Engineer III – Cloud, Systems / Network Engineer Lead
Air Pros USA Solutions / East Coast Mechanical
08/2022 – 07/2025
Boynton Beach, Florida
Infrastructure & Systems Management
• Designed and maintained multi-site Windows and Linux server environments, ensuring 99.99% uptime and compliance with enterprise SLAs.
• Migrated 100+ physical servers to VMware/Hyper-V and AWS/Azure environments, improving resource utilization by 60%.
• Managed Active Directory, DNS/DHCP, and Group Policy across global locations, optimizing authentication and access control.
• Deployed and configured enterprise SAN/vSAN storage, improving performance and scalability for mission-critical applications.
Cloud Architecture & Platform Management
• Architected and managed hybrid cloud solutions across AWS, Azure, and Microsoft 365, integrating security, backups, and SSO.
• Implemented cost-efficient cloud scaling policies, reducing cloud spend by 25% without impacting performance.
• Oversaw migration from on-prem Exchange and file servers to Microsoft 365 / Google Workspace, improving uptime and collaboration.
• Deployed disaster recovery environments leveraging Azure Site Recovery and AWS Backup, reducing RTO/RPO metrics.
Automation & Scripting
• Developed PowerShell and Python scripts to automate patching, user provisioning, and server deployments, saving 15+ hours weekly.
• Introduced AI-driven automation for helpdesk tasks (password resets, onboarding/offboarding, phishing reports), reducing ticket volume by 40%.
• Built automated alert response workflows in Zabbix, Nagios, and Grafana, enabling self-healing of recurring incidents and alerts through PRTG.
• Implemented Terraform/Ansible configurations for consistent environment deployment and compliance enforcement.
Security & Compliance
• Integrated multi-factor authentication (MFA) and conditional access policies enterprise-wide, improving security posture. Knowledge of Zero Trust security, patch management, endpoint protection, and compliance in enterprise environments.
• Conducted vulnerability scans and patch management cycles, reducing critical exposure by 70%.
• Implemented endpoint protection and MDM solutions (Intune, Cisco Meraki, or JAMF) to secure all device types.
• Collaborated with security teams to align system policies with NIST, SOC 2, and CISM standards.
Network & NOC Operations
• Established and managed a Network Operations Center (NOC) to monitor circuits, firewalls, and network stacks using Ruckus, Cisco, UBNT, and Fortinet systems.
• Configured automated escalation policies and alerts, ensuring rapid response and minimizing downtime.
• Led troubleshooting and resolution of L3 incidents, maintaining SLA compliance and improving customer satisfaction scores.
• Deployed network monitoring using SNMP and API integrations, consolidating multiple tools into unified dashboards.
• Knowledge and understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, VPN).
Technical Services Manager
South Florida Tech Support
01/2008 – 02/2021
Fort Lauderdale, Florida
• Executive Account Manager for over 115 MSP client accounts.
• Technical advisor for 28 Technicians and Engineers (helpdesk, field and data center – remote and onsite personnel).
• Escalation point for IT team members including migrations, engineering, onboardings and deployments. Management and backup support for all team members, departments and operations.
Website and Enrollment Program Administrator
Broward County Public Schools
03/2000 – 01/2008
Fort Lauderdale, Florida
• Web administrator for Broward County Public Schools – Adult Education Program (Night School).
• Program developer for enrollment of students in AS400 programming and CASHPOS system.
• Maintained catalog exports and upload of enrollment programming to district’s website for program development, GED and ESOL programs, FEE based programming.
KEY ACHIEVEMENTS
Cloud Stack Design & Migration
Virtualization of over 100 physical servers to both AWS and Azure cloud platforms. Creation of instances, migration of application and data, networking connections to business properties, establishment of security and networking policies for users to interface with services hosted by cloud platform servers.
Network Infra. Design & Install
Full network stack installation and activation. Included core networking switches, customized routing, firewall, 12 wireless access points, structured cabling, managed PDU and battery backups, DHCP, custom DNS, VPN configuration and NOC monitoring establishment.
Monitoring and Management Tools Establishment
Monitor environments and their servers, networking equipment, endpoints and other nodes. Tools include Connectwise Automate, Solarwinds, NinjaRMM, Atera, Datto, Syncro, PTRG and manufacturer tool solutions Dell, IBM, HP, Cisco/Meraki, Ruckus, UBNT, etc).
SKILLS
Leadership & Collaboration
• Managed a team of 4+ engineers and technicians to implement standardized SOPs, increasing operational efficiency by 45%.
• Delegated endpoint management and user support to helpdesk teams, developing escalation workflows to streamline engineering resources.
• Partnered with cross-functional teams (security, cloud, and operations) to align infrastructure projects with business goals.
• Provided mentorship and training to junior engineers on automation, scripting, and infrastructure best practices.
Innovation & Optimization
• Introduced proactive monitoring and AI-driven remediation, eliminating recurring outages and improving reliability.
• Standardized infrastructure documentation, asset inventory, and configuration baselines for audit readiness.
• Deployed unified logging with ELK Stack and Splunk, enabling faster incident analysis and trend detection.
• Championed modernization initiatives, transitioning legacy systems to containerized and cloud-native platforms.
CERTIFICATIONS & PARTNERSHIPS
- Microsoft Gold Partner
- 3CX Bronze Partner
- Microsoft SC-300 (Identity and Access Administrator Associate) (In Progress)
- Microsoft MS-102 (Microsoft 365 Administrator) (In Progress)
- 3CX Advanced Certified (In Progress)
- AWS Certified Cloud Expert – Foundational (In Progress)
- Google Workspace Administrator (In Progress)
- VMWare Certified Professional (In Progress)
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DOWNLOADS
Below are my resume documents, available in multiple formats for download:
(PDF) Jeff Courtney – System Engineer / Administrator